On Boardlife we always strive for the absolutely best support and ambition. We don’t just view this as a business, this is our passion and lifestyle. Therefore we valuate personal support high.
In order to process an order you need to accept these terms.
Boardlife.se is our brand name. Our company are named Avtramp AB.
Make an order
Always review your order in your cart before checkout. We’re currently using Klarna as our checkout solution for Finland. After completing your purchase in Klarna Checkout you will receive an e-mail from us confirming your placed order. If not, please double check your spam folder.
We’re using DHL to carry our goods around Europe. The shipment will be using DHL Parcel Connect, which means it will be shipped to your nearest post office or post service store. This will be selected automatically, corresponding to your nearest DHL Parcel Connect provider.
Estimated delivery time are around 5-8 days if the shipment are transfered accordingly.
In order to be noticed when your order has arrived at your nearest post office we need your phone number.
Shipping cost for Finland are a flat rate of 15€. You could always make bigger orders with friends in order to save more on the shipping cost.
In case you order electric boards there will be an additional fee of 5€ due to additional weight and DHL charges.
Track your shipment
We’re currently working with our live tracking solution. In the meantime you will have to accept all oro confirmations we send you after full filling your order and sending it out.
If your package hasn’t arrive within the time span we strive for you are definitely free to contact us and we will help localizing your shipment and it’s current status.
Not collected orders
If you don’t pick up your package within 2 weeks after arrival at the post office it will be automatically sent back to us. For all orders returning back to us we will charge a fee of 70€ to cover for our shipping cost and additional administration. Once the order is returned back to us it will be closed. If you want to make a similar order you will have to place the order again to receive a new order number.
All our prices are VAT included. There will be no additional tax added to your order once it reach the border of Finland. Due to currency rates our prices may change weekly.
Since we’re using Klarna Checkout you will be offered a number of options to pay for your order.
In case your goods shows up damaged you need to repport this immediately at the post office, who will help you file a repport.
If you discover something inaccurate in your order. It can be wrong delivered items, defective or in other ways don’t match your order you should contact us and file a report. If the goods are damaged upon transportation you need to repport this at your post office since it’s something DHL are responsible for. In order for us to proceed we need a damage repport ticket number which you will receive from DHL.
All complaints to us are to be reported within 10 days.
Once we have accepted your complaint we will help you sort it out and get the correct or new goods you need.
Om en vara är felaktig, defekt eller felexpedierad bör du kontakta vår kundtjänst och skapa ett reklamationsärende.
Felaktig eller skadad vara ska reklameras inom 14 dagar. Gäller reklamationen en transportskada, läs nedan om transportskador.
Vid återsändelse av en felaktig eller skadad vara (ej transportskador) står butiken för frakten och eventuell ersättningsleverans. Varan ska återsändas väl emballerad och i originalförpackning med bifogad beskrivning av felaktigheten. Om varan skadas eller kommer bort då du återsänder den är du betalningsansvarig.
Of cource you can regret your order and ship it back to us if you want. You have 30 days to make up your mind about an order you have received. If you decide to return it you need to make sure it hasn’t been used or has any broken seals. The stuff you want to return should be unused, packed really well and returned to us. Please enfold a copy of your delivery note. That way we can associate you with the correct order.
Avtramp AB / Boardlife.se
Once the order gets back to us we will examine it and once we see it hasn’t been used or damaged, you’ll be fully refunded the product cost within 20 days after we receive it.
If you have made your purchase using invoice or part payment be sure to pay it within the due date in order to minimize the risk of being charged for additional fees from Klarna connected to a pushed due date. Remember that the complete product cost will be refunded to you once we have examined the returned goods.
Out of stock
Please be advised that prices and stock levels change daily and sometimes stuff are going out fast. Boardlife reserves the right to cancel an order if we’re sold out or if we in any way can’t fulfill your desired order. Of course we will notice you if we discovers something wrong with your current order status.
Our store cannot take responsibilities for any bigger cause of events that could inflict your order. These types of events could be law changes, strikes, nature catastrophies, floods, fires and war.
It also includes sudden changes in governmental restrictions to import or goods.
Hosting solution & Security
Our servers are located and managed by Oderland.se.
We rate security high and uses a number of realtime protectors in order to maintain your security on our page.
In order to use our page we need to borrow a number of things from you concerning integrity.
Some info could be collected. It could for example be:
- Geo Location
- Purchase history
- Mail address
- Payment and credentials
All users have the right to request what info we have about them or have them deleted upon request. We still need some of your order data in order to follow Swedish tax laws. Below you will find more info about what info we have about you.
We’re using cookies to better handle your visit at our shop and to remember the things you put in your cart. If you don’t want to have the cookie on your computer you can easily discard it by deleting or flushing your cookies in your browser.
We only register IP in our chat widget IF you decide to initiate a chat with our support. This is to locate your country and also to connect returning visitors to previous chats. Our chat is managed by Zopim which stores all chats in transcripts on their servers. The email you decide to use when initiating a chat with us are also stored in our history. Don’t worry we will not collect them in any way and they will to be connected to the history and to connect previous chats with the same email.
Since we’re serving different countries our site use your IP to determine in which country you’re currently browsing from. This info will change the currency settings on the page and also redirect you to the correct checkout. You’re IP are not stored in any way.
Our site uses Google Analytics to track statistics about how the visitor acts and behave. The info is viewed in a general matter and no integrity data is exported elsewhere. Time of storage connected to cookies, user identifier and ad identifier is stored in a maximum of 36 months before this data is automatically flushed.
MailChimp is our newsletter service. You are free to sign up at the bottom of our page. Your email will only be stored in MailChimps servers and not exported elsewhere. If you lated decide to unsubscribe you email will not automatically be deleted but instead be restricted and blocked from further/future emails. This procedure is to ensure unsubscribed users remain protected from new emails.
Credentials & Payment info
Once you complete a purchase from us some info will be stored along with you order info. All info regarding sensitive information about social security number and credit card info will solely be handled by our checkout solution Klarna. We have no access to this info and it will not be stored on our servers in any way.
The only thing we will store on our servers is your Namne, email, address, telephone and order content to be able to serve you as a customer. This info will be stored due to Swedish account Act. If you still want to remove your history of data you can contact us with a request and we will help you discard your personal data in order to remove your personal info attached to your orders.
Export and VAT
When we’re selling to Finland we are selling to a another country within the EU. That means that we will be selling goods with Swedish VAT included in the prices.
Please note that some product info could be wrong and our prices are constantly changed due to campaigns and currency changes.
Please advise that all kinds of board sports are performed at you own risk. It could inflict serious injuries if you don’t fully protect yourself or if you don’t regard other form of risks like traffic, environment and other riders. Be sure to carefully regard the risk and use our product as recommended. We cannot take responsibility for personal injuries.
We just want you to live a happily and healthy ”Boardlife”.